Frequently Asked Questions
Modes of payment:
- Cash Payment
- Credit Card/Debit Card Payment (not yet available)
What is Concierge Fee?
Our SWOSH! concierge team makes sure that the overall quality of your laundry is properly cared for by our Laundry Partner.
After the laundry shop has received your laundry, the concierge team ensures that your clothes are being handled with proper care and attention. For special care, our concierge team ensures the itemization of your clothes before being washed and delivered to you to avoid missing items. They also make sure that your clothes are neatly folded and packaged.
For dry cleaning, before clothes are cleaned, our concierge team assists with the pre-cleaning inspection. They help inspect each item for stains, color run, tears and/or damage. The items are returned to the customer and problems are noted as issues known prior to cleaning.