Oct 01

Basic know-how when booking your laundry with SWOSH!

We may or may not be familiar with our laundry app buddy, SWOSH! and how quick and easy it is to have them pickup laundry and deliver it back to you. We want to make sure you are able to maximize your experience with us so here are some “quick tips” the next time you search for the nearest laundry shop.

Pinning of Location – As with any app that require to locate you, it is important that you are able to pin your exact location when saving your address.

Sorting of Your Clothes – With the “new normal”, your clothes are no longer being sorted out by the shops to avoid contamination with other clothes. To avoid dye transfer stains or “hawa”, make sure you sort it out per bag. Please also note that if you’re including sock or underwear, make sure it’s inside a mesh bag.

Online Payment – Kindly settle your online payment upon collection of your laundry. Don’t forget to send the proof of payment to Swosh! FB messenger for acknowledgement.

Meeting our SWOSH Representatives within 15 mins upon arrival – Our representatives may have a few bookings back to back and it would be great if they can make it on time for their next delivery. This is also to avoid the “no show” penalty.

Rescheduling of Pick-up or Delivery – Please inform our SWOSH! Representatives at least 3 hours before their arrival to reschedule your booking. This is in consideration for the trip they have to make and to ensure that they don’t have to collect your laundry from the laundry shop just to find out that it will be rescheduled. This will ensure that ALL our patrons get their preferred schedules.

Safety When Meeting Us – We are probably tired of hearing this, but it is better to be safe than sorry. Kindly wear a face mask and face shield when meeting our SWOSH! Representatives. This is for your safety as well as our representatives. These are just a few friendly reminders to make the best out of your experience with us. The next time you think about a laundry shop or a laundry place, just book with SWOSH!